{"id":26,"date":"2015-07-20T15:26:18","date_gmt":"2015-07-20T14:26:18","guid":{"rendered":"https:\/\/portal.supercomputing.wales\/?page_id=26"},"modified":"2019-05-08T10:42:59","modified_gmt":"2019-05-08T09:42:59","slug":"submit-support-ticket","status":"publish","type":"page","link":"https:\/\/portal.supercomputing.wales\/index.php\/index\/submit-support-ticket\/","title":{"rendered":"Submit Support Ticket"},"content":{"rendered":"<ol>\n<li>For Cardiff University users of the system, please email <span class=\"st\">arcca-help@cardiff.ac.uk to contact the ARCCA helpdesk.<\/span><\/li>\n<li>For existing Supercomputing Wales users, please email support@supercomputingwales.ac.uk and include a description of the issue or fill in the following submission form.<\/li>\n<\/ol>\n<p><em><strong>Please Note:<\/strong> If you are having trouble resetting your password at the command-line, please use the MySCW interface to do so at <a href=\"http:\/\/my.supercomputing.wales\">http:\/\/my.supercomputing.wales<\/a><\/em><\/p>\n        <script type=\"text\/javascript\">\n         function cp_contactformtoemail_pform_doValidate_1(form)\n         {\n            document.cp_contactformtoemail_pform_1.cp_ref_page.value = document.location;\n            $dexQuery = jQuery.noConflict();            if (document.cp_contactformtoemail_pform_1.hdcaptcha_cp_contactformtoemail_post.value == '') { setTimeout( \"cp_contactformtoemail_cerror_1()\", 100); return false; }\n            var result = $dexQuery.ajax({ type: \"GET\", url: \"\/?ps=_1&cp_contactformtoemail_pform_process=2&cp_contactformtoemail_id=2&inAdmin=1&ps=_1&hdcaptcha_cp_contactformtoemail_post=\"+document.cp_contactformtoemail_pform_1.hdcaptcha_cp_contactformtoemail_post.value, async: false }).responseText;\n            if (result.indexOf(\"captchafailed\") != -1) {\n                $dexQuery(\"#captchaimg_1\").attr('src', 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alt=\"security code\" border=\"0\" class=\"skip-lazy\"  \/>\r\n  <br \/>Please enter the security code:<br \/>\r\n  <div class=\"dfield\"><input type=\"text\" size=\"20\" name=\"hdcaptcha_cp_contactformtoemail_post\" id=\"hdcaptcha_cp_contactformtoemail_post_1\" value=\"\" \/>\r\n  <div class=\"cpefb_error message\" id=\"hdcaptcha_error_1\" generated=\"true\" style=\"display:none;position: absolute; left: 0px; top: 25px;\">Please enter a valid captcha code.<\/div>\r\n  <\/div><br \/>  \r\n<\/div>\r\n<\/div>\r\n<div id=\"cp_subbtn_1\" class=\"cp_subbtn\">Submit<\/div>\r\n<\/form>\r\n<script>\r\ntry{document.getElementById(\"cftehp_1\").value=\"25\";}catch(e){}\r\n<\/script>\r\n\n","protected":false},"excerpt":{"rendered":"<p>For Cardiff University users of the system, please email arcca-help@cardiff.ac.uk to contact the ARCCA helpdesk. For existing Supercomputing Wales users, please email support@supercomputingwales.ac.uk and include a description of the issue or fill in the following submission form. Please Note: If you are having trouble resetting your password at the command-line, please use the MySCW interface [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-nosidebar.php","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":16,"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":970,"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions\/970"}],"up":[{"embeddable":true,"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/pages\/5"}],"wp:attachment":[{"href":"https:\/\/portal.supercomputing.wales\/index.php\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}